Pakistan International Airlines (PIA) has recently introduced a new WhatsApp chatbot to enhance the travel experience for its passengers. This move is a significant step towards improving customer support services, as travelers can now easily confirm their tickets and seats online, making the booking process much more convenient.
With the new chatbot, passengers can quickly seek guidance on various flight-related issues, including ticket verification and seat selection. They can also use WhatsApp to verify their flight schedule and timings, ensuring they are always up-to-date with any changes.
PIA’s commitment to improving customer support services is evident through the launch of this new chatbot. By saving the number +92 21 111 786 786 and sending a message to register, travelers can access information on their seat, ticket, flight status, schedule, and travel information through the convenience of WhatsApp.
Despite the addition of this new service, PIA remains dedicated to providing in-person customer care to travelers who prefer traditional means of booking and confirmation. This demonstrates the airline’s commitment to catering to the needs and preferences of all its customers.
In conclusion, PIA’s new WhatsApp chatbot is a valuable addition to its customer support services, enhancing convenience for travelers and simplifying the booking process. The airline’s dedication to improving customer experience is commendable, and we can expect more innovative solutions in the future to cater to the evolving needs of its passengers